Tour Plan
Arrival at the airport and transfer to your hotel. Rest of the day is at leisure. Accommodation at the hotel.
Breakfast at the hotel. Morning Madrid panoramic city tour; find the medieval origins of the city, like the Arabic fortress, at the Barrio de la Morería, famous for its historical buildings. Drive through the courtesan district of the Hapsburgs characterized by Phillip II and its Renaissance and Baroque style buildings, Puerta del Sol, Plaza Mayor and Plaza de la Villa; the Madrid of the Bourbons and the
complex town planning schemes of Charles III, the Royal Palace, Cibeles and Neptuno Fountains and the Puerta de Alcalá. Admire the XIX C. works such as Prado Museum. The contemporary Madrid with areas such as Gran Vía, Castellana, the district of Salamanca and Parque del Oeste, as well as commercial and financial areas of Modern Madrid and the Santiago Bernabéu Football Stadium.
Afternoon free to continue exploring the wonders that the city has to offer. Accommodation at the hotel. (B)
3
3rd Day - MADRID – SALAMANCA – PORTO
Breakfast at the hotel. Drive to Salamanca. Free time in this University and Word Heritage City of great architectural and artistic wealth. Departure to the Portuguese border until you reach Porto. Accommodation. (B)
Breakfast at the hotel. Panoramic sightseeing tour of Porto, considered World Heritage city. We admire the Cathedral, Stock Exchange building and Santa Clara church. Afterwards, enjoy a different perspective of the city along the river Douro aboard the BlueBoats Cruise and discover the historic heritage visiting one wellknown Port Wine Cellars with a wine tasting included. Rest of day at leisure. Accommodation. (B)
5
5th Day - PORTO – COIMBRA – FATIMA
Breakfast. Departure to Coimbra. City seat of one of the oldest universities in Europe and the birthplace of Fado. Free time. Then to Fatima. Center of the Christian Faith and World Pilgrimage Sanctuary with its impressive Basilica and the Cova da Iria, place where the Virgin Mary appeared. The Chapel of the Apparitions, heart of the sanctuary, with the tombs of the three shepherds, Lucia,
Francisco and Jacinta. At night possibility to attend the procession of the candles. Accommodation. (B)
6
6th Day - FATIMA – BATALHA - NAZARE – ALCOBAÇA – LISBON
Breakfast at the hotel. Departure to the Batalha Monastery, a masterpiece of Gothic and Manueline style considered a World Heritage place by UNESCO. Continue to the picturesque fishing town of Nazaré. Free time and continue to Alcobaça (World Heritage) with its Gothic church and Cistercian monastery, whose origins date back to the XII C. Then to Lisbon. Accommodation. Optional traditional and typical dinner including a show of Fado, typical Portuguese song and music. (B)
Breakfast at the hotel. Morning sightseeing tour of the ancient Olissipo, drive through its main squares and avenues, Belem Tower, Jeronimos Monastery, Monument to the Discoverers, Marquis of Pombal Square, Liberty Avenue. Afternoon at leisure for you to catch the nostalgic corners of Alfama Quarter, the old city gathered next to its Castle. Accommodation at the hotel. (B)
8
8th Day - LISBON – CACERES – CORDOBA
Breakfast at the hotel. Departure to Caceres considered as World Heritage place because of the city’s blend of Roman, Islamic, Northern Gothic and Italian Renaissance architecture. Walk through its Plaza Mayor and the Old Town with its famous Medieval Quarter. Afterwards, continue towards Cordoba, once the capital of the Caliphate. Accommodation at the hotel. (B)
9
9th Day - CORDOBA – SEVILLE
Breakfast at the hotel. Impressive tour of its Mosque (entrance included) and other sites that will ease our mind and spirit strolling through its narrow winding streets of the Jewish Quarter. In the afternoon, after a short two hours ride reach Seville. Accommodation at the hotel. (B)
Breakfast at the hotel. Morning panoramic city tour visiting the Cathedral (the second largest in the Catholic world after St. Peters in Rome), Santa Cruz quarter (a natural scenario of “Carmen” as well as a precisely where the myth of “Don Juan” developed), Maria Luisa Park and Plaza de España. Afternoon at leisure for you to discover exclusive views, specific flavors of this active full of light city.
Accommodation at the hotel. (B)
11
11th Day - SEVILLE – RONDA – COSTA DEL SOL
After breakfast at the hotel drive south passing typical villages. Reach Ronda; free time to admire this town of Celtic origin and the marvelous view of the valley and mountain range. In the afternoon continue to the Costa del Sol, one of the most modern and important international tourist areas. Accommodation at the hotel. (B)
12
12th Day - COSTA DEL SOL – GRANADA
Breakfast. Departure towards the city of Granada and its incredible and amazing monumental environment, last stronghold of the Moorish Kingdoms up to 1492. Visit the world famous Alhambra complex (entrance included) and Generalife Gardens that have inspired several authors with its sound and sights, such as the “Tales of the Alhambra” by W. Irving. Accommodation at the hotel. (B)
13
13th Day - GRANADA – TOLEDO – MADRID
Breakfast at the hotel. Drive northward where it emerges, toward the sky of Castilla and surrounded by the Tagus River, the impressive Imperial city of Toledo –World Heritage City- where the three cultures Christians, Moorish and Jewish, have lived together. Resume of the Spanish art, history and spirituality, the whole town is a National Monument. Short guided tour of this historical old town
through its narrow streets. Continue to Madrid. Accommodation at the hotel (B)
After breakfast at the hotel transfer to the airport. (B) END OF OUR SERVICE.
1) Booking Your Holiday
- Your contract in respect of your holiday is made with CANAM Tour Operator (‘the Company‘), registered in Toronto, Canada and all bookings are subject to these terms and conditions.
- All communications by the Company in relation to your holiday will be sent to the address stated on the booking form.
- All bookings must be made through an authorised representative of the Company. At the time of booking the Company booking form must be completed and submitted together with a deposit of 50% of the total cost of the booking.
- Receipt of the deposit and booking form by the Company does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Company issues a written notice. The Company reserves the right to refuse a booking without giving any reason and shall in that event return any deposit received.
- Your holiday must be paid in full at least 30 days before the departure date. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit. The person who signs the booking form guarantees payment of the total amount shown on the booking form in accordance with these conditions. It is the responsibility of the signatory to ensure the Company receives payment in full by the due date. No reminders will be sent.
- If you book within 30 days of your departure date payment must be made in full at the time of booking.
- All special requests, such as dietary requirements, should be noted on the booking form.
- The Company will provide the service as set out and confirmed in writing.
2) Price Policy
- The Company is under no obligation to furnish a breakdown of the costs involved in a holiday.
- The Company reserves the right to notify you of any increase in price before accepting your booking.
- After a Confirmation Invoice has been issued, unless you choose to pay for your holiday in full at the time of booking, the price of your holiday is subject to the possibilities of surcharges in certain limited circumstances. However, a surcharge will only be levied to allow for variations in transportation cost, including cost of fuel, increase in normal published airfares, taxes or fees chargeable for services such as landing taxes at airports, the exchange rate applied to the particular package or if the government or regulatory body introduce an increase of taxes. Even then, the Company will absorb an amount equal to 2%of your holiday price(excluding insurance premiums and amendment charges) before passing on any surcharge to you. Only amounts in excess of this 2% will be surcharged. Surcharges will be notified by a revised Confirmation Invoice sent to you.
- If a surcharge would increase the total holiday price shown on your original Confirmation Invoice by 10% or more, you may cancel your booking within 14 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to the Company and any amendment charges previously incurred.
- Optionally, you may choose to pay for your holiday in full at the time of booking, in which case your holiday price will be fixed at the cost quoted by the Company at the time. To qualify for this benefit you should return the Confirmation Invoice to the Company with full payment to reach the Company within 7 days of the date printed on the Confirmation Invoice.
- The financial commitments offered above by the Company mean that the Company is not able to reduce the holiday prices should the value of the exchange rate of Canadian Dollar changes.
3) Cancellation and Changes by the Company
- Occasionally it may be deemed necessary to make changes to your holiday and the Company reserves the right to do so at any time, and you will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose
- to accept the change of arrangements
- to purchase another holiday from us or
- to cancel your holiday. Compensation may be payable in cases of major change as detailed below.
- No compensation will be payable for minor changes. Minor changes include minimal changes to departure and arrival times, changes to the type of aircraft used and restaurant and accommodation changes to a comparable or superior standard.
- Major changes include cancellation, changes to your airport, delays in departure or return by more than 12 hours and accommodation changes to an inferior standard of accommodation.
- Compensation will not be paid for changes or cancellations caused by Acts of God (Force Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Company’s control. It is essential that you take out adequate travel insurance.
- The Company reserve the right to cancel your holiday at any time before the date of departure, even after a confirmation notice has been sent. If your holiday is cancelled the Company will refund in full the money you have already paid. No compensation will be payable.
- Transportation is subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. These conditions are often the subject of international agreement between countries and copies of the conditions, which apply to your holiday journey, will normally be found on the carrier’s tickets.
- If you fail to pay the balance of the holiday price at least 30 days before departure, the Company will treat the booking as cancelled and levy the cancellation charges set out below
- The company also has the right to refuse any person as a member of the tour, if in their opinion that person could endanger the health, safety and enjoyment of others on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilised plus administrative fees.
4) Cancellation and Changes by You
- You may cancel your holiday at any time providing you notify the Company in writing. The following charges will be levied on any cancellation:
- 30 days or more 50% of Deposit
- 15 – 30 days 100% of Deposit
- 8 – 15 days 80% of Tour Cost
- 1 – 7 days 100% of Tour Cost
- After the itinerary is confirmed, the client is permitted free of administration charges one set of amendments, though will be liable for any added cost this may add to the tour, including airline charges, hotels etc. Any further modifications, which are instigated by the client, will incur a charge which will be due to communication and administration expenses that may have incurred.
5) Our Responsibilities
- The Company does not own or manage the aircraft, accommodation, restaurants and other facilities used in conjunction with the tours arranged. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company have not had the opportunity to inspect and do not represent that such aircraft, accommodation, restaurants, and other facilities and services have been inspected.
- The Company is not responsible if you or any member of your party suffer death, illness or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to
- the acts and/or omissions of any member of the party, or
- those of a third party not connected with the provision of your holiday, or
- an event which neither the Company or the service provider could have foreseen or prevented even with due care.
- Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the holiday the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.
- The Company regret that no refund will be made on unused tickets where travel, sporting event or other types of ticket, unless a refund can be obtained from the carrier or provider.
6) Your Responsibilities
- You are responsible for arranging your own travel insurance, though an appropriate policy can be incorporated into your tour package. Details of all insurance policies held by each member of your party must be provided on the booking form. No booking forms can be accepted without sufficient proof that personal policies have been arranged. Please ensure that your insurance cover applies to the specific activities you are booking and which are confirmed on the Confirmation Invoice.
- Each member of the party must have a valid passport, visas and all necessary documentation for the countries they are touring. The Company accept no responsibility for any delay or expense should your documents not be in order.
- You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit of refunds will be given for lost, mislaid or destroyed travel documents.
- By booking a holiday with the Company you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on holiday with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause your holiday will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.
- It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.
- All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.
7) Smoking
The Company forbids smoking in any vehicle operated by the Company. Frequent stops can be arranged for those who desire to smoke. All accommodation will be reserved with non-smoking rooms, unless the client specifically requires a smoking room. Confirmation is depending on hotel availability.
8) Waiver
The Company will undertake to ensure the safety of the client throughout the tour, however aspects of each particular tour may not be without an element of danger. Clients should be prepared to sign a ‘Waiver of Responsibility’ form before they begin their tour. This form is an understanding that all clients need to exercise judgement and care at all times to ensure their own safety and that of their fellow tourists.
9) Disclaimer
The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.
10) Complaints
- If you have a problem during your holiday, please inform the relevant airline, hotel, local agent of other suppliers immediately so that they can endeavour to put things right. If you cannot resolve the problems, you must contact the Company office so that they are given an opportunity to help. The Company will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, your should write to the Company within 28 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps you will hinder the Company’s ability to put any problem right and/or investigate it fully and any right you have to receive compensation will be reduced or completely invalidated.
- Any dispute that may arise will be governed by Canadian law and both parties shall submit to the jurisdiction of the Canadian Courts.
- All information given by the Company whether in writing or orally is to the best of the Company’s knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.
11) Data Protection Act
It may be necessary for the Company to ask you for certain personal information. Examples of this would be dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to you to inspect during the Company’s normal working hours. It will be passed to the suppliers, if it is necessary for them to know this information in order to fulfill the Company’s contract to you.
